Measuring Service Performance
€58.90
Product Information
| ISBN | 9781032836966 |
|---|---|
| Publisher | Taylor & Francis Ltd |
| Price (excl. tax) | €55.57 |
| Tax | €3.33 |
| Price (incl. tax) | €58.90 |
| Availability | Unavailable |
Product Description
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro